Shipping policy
### **1. Overview**
Welcome to Urbane Crafts — your trusted store for **handcrafted wooden home décor and furniture in India**.
We ensure that every product is carefully packed, insured, and shipped safely to your doorstep across India. This **Shipping Policy** outlines how we process, handle, and deliver your orders.
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### **2. Shipping Coverage**
We currently ship all over **India**, covering major cities and towns through trusted delivery partners like **Blue Dart, Delhivery, DTDC, XpressBees**, and **India Post**.
For **furniture items**, we use specialized **surface transport and logistics partners** to ensure safe handling and minimal damage during transit.
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### **3. Order Processing Time**
* Orders are processed within **1–3 business days** after payment confirmation.
* **Made-to-order or customized furniture** may take **10–21 business days** for production before dispatch.
* Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a **tracking number** via email/SMS to monitor delivery status in real time.
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### **4. Estimated Delivery Time**
| Product Type | Estimated Delivery Timeline |
| ----------------------------- | --------------------------- |
| Small Décor Items | 5–8 business days |
| Medium Furniture | 7–12 business days |
| Large Furniture / Bulk Orders | 10–18 business days |
> ⏰ *Delivery times may vary depending on your location, courier partner, and local restrictions.*
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### **5. Shipping Charges**
* **Free shipping** is available on all **prepaid orders** above ₹999 (decor items) and ₹4,999 (furniture).
* Orders below these thresholds attract a **nominal delivery charge** displayed at checkout.
* For **remote or out-of-service areas**, additional handling charges may apply. Our team will inform you before processing the order.
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### **6. Packaging & Handling**
Each wooden product is securely packed using:
* Multi-layer protective wrapping
* Shockproof corner and edge protection
* Moisture-resistant material for long-distance safety
All **furniture items** are shipped in **knock-down (DIY) or semi-assembled** form with tools and instructions for easy setup.
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### **7. Damages During Transit**
We take utmost care in packaging and shipping; however, in rare cases where an item arrives **damaged or broken**:
* Please record an **unboxing video** as proof of damage.
* Notify us within **48 hours of delivery via urbanecrafts6721@gmail.comor WhatsApp on +91-8979155429.
* Our team will arrange a **replacement or refund** as per our [Return & Refund Policy](#).
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### **8. Delays in Delivery**
While we strive to deliver on time, delays may occur due to:
* Natural disasters, strikes, or transport issues
* Remote area logistics constraints
* High-demand festive seasons
We will proactively update you if there’s any **unexpected delay** in your order dispatch or delivery.
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### **9. Order Tracking**
Once shipped, you’ll receive a tracking ID and link via **email/SMS**.
You can also track your order anytime by logging into your **Shopify account** → *My Orders* → *Track Order*.
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### **10. International Shipping**
Currently, **we do not ship outside India**.
For bulk export or corporate gifting inquiries, please contact us at urbanecrafts6721@gmail.com.
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### **11. Contact Us**
For shipping or delivery-related assistance:
📧 **Email:** [urbanecrafts6721@gmail.com]
📞 **Customer Care:** [+91-8979155429]
🕒 **Working Hours:** Monday – Saturday | 10:00 AM – 7:00 PM
🌐 **Website:** [www.urbanecrafts.com]
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### **12. Summary**
At Urbane Crafts, we aim to deliver your handcrafted wooden home décor and furniture **safely, quickly, and hassle-free**.
With our **pan-India delivery network**, **real-time tracking**, and **secure packaging**, you can shop confidently knowing your order is in safe hands.