Refund policy
### **1. Overview**
Welcome to Urbane Crafts, your trusted destination for handcrafted **wooden home décor and furniture in India**.
Every piece we create is made with care and inspected thoroughly before dispatch.
We value your satisfaction — and our **easy return and refund policy** ensures a smooth process if your order arrives damaged, defective, or incorrect.
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### **2. Eligibility for Return or Replacement**
We accept **returns and replacements** under the following conditions:
* The item was **damaged during transit**.
* You received the **wrong product or variant**.
* The product has a **manufacturing defect or functional issue**.
**Note:**
* Small differences in **color, texture, polish, or natural wood grain** are normal and reflect the handmade nature of our products.
* **Customized, made-to-order, or personalized furniture** cannot be returned or cancelled after production begins (unless received damaged).
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### **3. Return Request Timeline**
You can raise a **return or replacement request within 7 days of delivery** through:
* Email: urbanecrafts6721@gmail.com
* Website form: “**Contact Us**” section
Please include:
* Your **order number**
* **Photos and an unboxing video** clearly showing the damage or defect
* A short description of the issue
This helps us process your request faster and improve your experience.
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### **4. Easy Return Process (for Shopify Orders)**
1. Once your request is approved, our team will provide **pickup or self-ship instructions**.
2. The product must be **unused, unassembled, and in original packaging** with all accessories.
3. Upon receiving the product, our team will perform a **quality inspection**.
4. A **replacement or refund** will be issued based on your preference and product availability.
You can also manage returns directly via your **Shopify account** → *My Orders* → *Request Return*.
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### **5. Refund Policy for Wooden Furniture**
* Refunds are processed within **5–7 business days** after quality approval.
* Refunds are credited to your **original payment method**.
* For **Cash on Delivery (COD)** orders, refunds are transferred via **bank account or UPI**.
* You’ll receive an email/SMS confirmation once your refund is initiated.
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### **6. Non-Returnable Products**
The following items are **non-returnable and non-refundable** unless damaged upon delivery:
* **Customized or made-to-order** products
* **Sale or clearance** items
* Products showing signs of **use, assembly, or physical damage** after delivery
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### **7. Cancellation Policy**
* Orders can be cancelled **within 24 hours** if not yet shipped.
* Once shipped, cancellation is not possible.
* For **made-to-order furniture**, cancellations after production starts will incur a **25% processing fee**.
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### **8. Damaged Product on Delivery**
If your order arrives damaged or broken:
* Please **record an unboxing video** before opening or assembling.
* Contact us within **48 hours** with images and video evidence.
* Based on product availability, we will offer a **replacement, repair, or full refund**.
This ensures a transparent and quick resolution under our **wooden furniture return policy in India**.
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### **9. Customer Support**
For any queries or assistance:
📧 **Email: urbanecrafts6721@gmail.com
📞 **Customer Care: +91- 8979155429
🕒 **Working Hours:** Monday – Saturday | 10:00 AM – 7:00 PM
🌐 **Website: www.urbanecrafts.com
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### **10. Why Shop with Us**
* Handcrafted wooden décor made in India
* Hassle-free return & replacement process
* 100% safe and secure checkout via Shopify
* Dedicated customer support team
At Urbane Crafts, we’re committed to delivering premium **wooden furniture and décor online** — and our **transparent return policy** ensures your purchase is always risk-free.